Automated customer service.

[tangle tooth]

      I hate it. Figuring out which number to press if your issue isn't on their menu. Saying a particular word clearly or loud enough for the computer to comprehend.
      Why can't real people answer the phone?
      I had to call a CVS recently because I have gotten two voice messages for a person I don't know, (either Adam or Eric, I think) telling them their prescription is ready to be picked up. Not a problem the automated voice could comprehend. After about 20 minutes of chasing an option, yelling at the phone and great frustration, I finally got a pharmacist.
      I told her my situation. She apologized and said she deleted my phone number from the computer. I thank her but told her the other problem is that someone is not getting notified of their meds being ready.
      She said they would find out who they should be calling.

[glenn57]

  i feel your pain TT....... and it take half the time if a real person answered the phone right off the getgo!!

[mike89]

VA is automated too...  but so far I can use that with to much hassle..   but all the other one's are all POS's!!!   

[Gunner55]

Somebody that works in that field once told us that if you want to actually talk to a real person all you really have to do is when they give you all the auto options is ignore them & just press O. We've found that will almost always let you talk to a real person. Now, if they're actually US based & speak good English or over in a 3rd world country is another issue entirely.

[tangle tooth]

      My wife told me to press "0". It took me back to the main menu.

[mike89]

used to be able to say representative but that doesn't seem to work any more...   

[Gunner55]

My brother quit CVS auto renewal prescriptions after fighting them for more than a year because they wanted to send him another 3 months every 60 days. So, after 4 months he had an extra 2 months & they wanted to sent him another 3 months. My insurance, UHC, wants me to do the same thing but I refuse. Besides, it more of a benefit the insurance company than it is to you.

[Steve-o]

They do push the pills.  Everyone gets paid when the prescriptions get filled.

I wasn't paying attention when i picked up some prescriptions for my mom.  The pharmacy filled a prescription the doctor said not to take anymore.  I don't know if it should have been cancelled or what...  but those pills can't get returned and medicare ain't goona get a refund.
 

[Gunner55]

      My wife told me to press "0". It took me back to the main menu.

It seems to work most of the time for us. Yeah, those 20 minutes on the phone & going nowhere situations can be frustrating. 

[Rodwork]

Even better is when you finally get a person and they ask for a security pin that was never set up so they can’t help. But are sorry.

[deadeye]

Not all Customer Service/support departments are this way. I have had very good experiences with the people at TenPoint Crossbows. First of all, I always get to talk to a person. They are always quick to respond to my questions or issues whether by phone or email. If you remember the bow shot faster than the "arrow drop compensation" scope could be adjusted for. They gave me four options including replacing the bow. The second issue was the lighted nocks didn't light. They sent me two 3 pack replacement boxes (not cheap at $109 for a three pack). The third issue was also with the lighted nocks. I noticed that when the arrow was loaded in the bow, the nock was not aligned correctly with the string. This issue was only with one of the 4 boxes of lighted nock arrows. They go into great detail on how you need to make sure these are aligned correctly if you install them, but these came this way from the factory. They requested pictures which I sent. Today I received a replacement box. I have to say I'm happy with the customer service. Of course, it would be better if I didn't need to contact them but they really stood behind their products.