Great Service From Ion

[hawg]

Like almost everybody that bought early I got a bad drill. As stated in another thread the cast iron bottom did not get the proper finish and it caused everything from binding up when drilling to ice sticking to it after drilling. The new ones are fine and I'm still a hard core Ion guy, they are an awesome auger. When I started talking about my problems the guy said "I know", saw that I had registered the drill, and confirmed my address to send me a trade out as soon as he got mine back. When I told him I was going to Red Lake in a short time and needed my auger he said yours will going the mail today and send me the old one back in the box you get the new one and return from the trip. Here's an example of a company that made a mistake and didn't shy away from it. A good company isn't defined in my book by whether they goof up, everybody does, but how they handle the goof up. Ion handled this in a first class way.     

[LPS]

Good post Hawg....